The challenge
A strong sales team sold plenty, but each person described the company differently. The sales process lived in a few heads and nowhere else.
What was at stake
Growth that depended on who happened to be in the field. If a key salesperson left, their contacts and know-how would go with them.
What we did
We wrote one value proposition the whole team could use, then mapped the real sale from first contact to repeat order, product by product. We added a digital follow-up after each physical touchpoint, such as trade shows and visits, with a human handoff at every key step.
The outcome
One consistent message in every conversation, and a process the team could share, test and hand to new people. Trade-show leads got a second conversation instead of a business card in a drawer.